Return and Refund Policy (Ceramic Products)
Welcome to our online store! To ensure that you have a clear understanding of our return and refund policies, please read the following carefully. By placing an order in our store, you accept these policies.
Return Policy (USA)
We accept returns from the following countries: United States
We offer a 30-day return policy, which means that customers can return unused ceramic products within 30 days of receiving the product without any conditions. (Return method: mail)
Return Conditions
- The product must be in its original condition, including unused, undamaged, with tags attached, and in the original packaging.
- Proof of purchase or receipt is required.
How to Make a Return?
- Contact Us:
Please contact the support team via email: [email protected] to start the return process. - Approval Process:
If the return request is accepted, we will send you a return shipping label and provide instructions on how and where to send the ceramic product back.Note: Packages sent without a prior return request will not be accepted.
Return Shipping Costs
- For Defective Ceramic Products:
If you received an incorrect product, a damaged ceramic item, or a defective piece, we will cover the return shipping costs. - For Personal Reasons:
If you purchased the wrong ceramic item, size, or no longer need the product, we will pay for the return shipping.
Damage and Problems
Please inspect your ceramic product immediately upon receiving your order. If the product is defective, damaged during shipping, or you received the wrong item, contact us immediately so we can evaluate and resolve the problem.
What If the Ceramic Product You Received Is Defective?
If the ceramic product you purchased from sezc.shop is defective, we will either replace it or refund you in full.
Please contact us at [email protected].
After verifying the issue, we will provide two options:
- Send a new ceramic product.
- Refund the full amount.
Exchange Policy
To ensure that you get the ceramic product you need as quickly as possible, please return the existing item first, and then purchase a new item separately once the return is accepted.
Refunds
We will notify you once your refund is approved after receiving and inspecting your return.
- Approved refunds will automatically be issued to the original payment method within 10 business days.
- Please note: It may take additional time for your bank or credit card company to process the refund.
Customer Service Contact
If you have any questions or need further assistance, please feel free to contact us:
E-mail: [email protected]
Business Address: No. 1565, 8th Floor, Room 9, No. 4, Jiangjunshan Commercial and Residential City, Xinfeng Street, Babu District, Hezhou City, Guangxi 542800, China
This policy ensures that our customers have a smooth experience when purchasing our premium ceramic products. We appreciate your understanding and cooperation!